Making a claim
If you wish to make a claim on the warranty, visit your Land Rover dealer/Authorised Repairer and have the service portfolio available. In the vast majority of cases the Land Rover dealer/Authorised Repairer will be able to carry out the repair immediately. However, you should note that occasionally the nature of the repair may require the Land Rover dealer/Authorised Repairer to obtain authority from Land Rover before proceeding.
3-year Vehicle warranty
Should any part of the vehicle require repair or replacement as a result of a manufacturing defect, the part will be repaired or replaced completely free of charge by any Land Rover dealer/Authorised Repairer, regardless of any change of vehicle ownership during the period of cover.
Tyre defects are covered separately by the tyre manufacturer. However, your Land Rover dealer/Authorised Repairer will assist you with any tyre claim.
The vehicle warranty starts on the day that the vehicle is delivered/registered to the first retail customer and continues for three years or 100.000km whichever comes first.
Note that only genuine Land Rover accessories fitted by a Land Rover dealer/Authorised Repairer, within 1 month or 1000 miles/1600 km (whichever occurs first) of the handover of a new vehicle will benefit from the same warranty terms and period of cover as the new vehicle warranty.
Your owner's handbook and service portfolio describe the proper care of your vehicle. Make sure that all the required maintenance is performed, including regular cleaning of bodywork, and that the materials used meet Land Rover engineering specifications. Failure to perform the required maintenance on a timely basis and in accordance with Land Rover's service intervals will invalidate warranty coverage on affected parts.
Make sure you present your vehicle to a Land Rover dealer/Authorised Repairer for any warranty repair as soon as practicable after a defect is detected. This will minimise the effect a defect has on your vehicle and the nature of the repair needed.
Be sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always recorded in your service portfolio.
Paint Surface Warranty
Should the paint surface of the vehicle body require attention due to a defect in material or applications, any necessary repairs will be performed completely free of charge by any Land Rover dealer/Authorised Repairer. This applies regardless of any change in vehicle ownership during the period of cover. The paint surface warranty's period of cover begins at the same time as the vehicle warranty and continues for a period of three years.
The vehicle warranty does not cover items that are subject to adjustment or replacement during normal service or maintenance operations. In addition, Land Rover is not responsible for any repair or replacement that is required as a direct result of:
- Normal wear and tear
- Failure to properly maintain the vehicle in accordance with Land Rover's maintenance schedules and service instructions
- Refilling or topping-up with incorrect fuel, e.g. petrol used instead of diesel
- Failure to use Land Rover specified parts or fluids (or parts of equivalent quality)
- Damage resulting from neglect, accident, or improper use
- Unauthorised modifications of the vehicle or parts (modifications outside of Land Rover specifications).
Paint surface and anti-corrosion warranty:
- Land Rover is not responsible for any repair or replacement that is required as a direct result of the following: Failure to properly maintain paint and bodywork by regular cleaning in accordance with Land Rover's instructions
- Failure to rectify on a timely basis any paint or corrosion damage recorded in the service portfolio by a Land Rover dealer/Authorised Repairer at the time of the annual inspection Factors beyond Land Rover's control, such as natural hazards (salt, industrial fall-out, storm damage, acid rain) and damage (including stone chips, scratches and use of unsuitable cleaning agents)
- Accident repairs using materials or methods of repair that have not been approved by Land Rover
- Alterations of the vehicle from Land Rover's original specification
The Land Rover Warranty excludes liability for any lost time, inconvenience, loss of transportation, or any other incidental or consequential damage you (or anyone else) may incur as a result of a defect covered by this warranty.
Should any part of the bodywork of the vehicle be perforated by rust corrosion, the panels affected by the perforation will be repaired or replaced by any Land Rover dealer/Authorised Repairer, completely free of charge, regardless of any change in vehicle ownership.
The anti-corrosion warranty begins at the same time as the vehicle warranty and continues for a period of six years.
The term 'perforation' means a hole that penetrates through the bodywork caused by corrosion from the inside or underside as a result of faulty manufacture or materials.
Warranty cover when touring
Land Rover has a comprehensive service network in most parts of the world. Any Land Rover dealer/Authorised Repairer can carry out repairs under the Land Rover Warranty. Under normal circumstances, you should not be required to pay for any warranty work at the time it is performed by a Land Rover dealer/Authorised Repairer.
When touring, it is your responsibility to produce the service portfolio issued with your vehicle (which establishes your right to warranty coverage and the relevant maintenance and service materials). If you are unable do so, the Land Rover dealer/Authorised Repairer should seek advice from Land Rover or the local importer or national sales company.
Under exceptional circumstances, you may be asked to pay for repairs that are in fact covered by the Land Rover warranty. If so, you should retain the invoice and, where practical, any replaced parts so that upon your return home your local Land Rover dealer/Authorised Repairer can arrange for prompt reimbursement as appropriate